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Intern - Prepaid Billing Implementations

National Information Solutions Cooperative•Anywhere
12 days ago
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Qualifications

  • While remote work (home or dorm) is allowed when travel to the office isn't feasible, the applicant should be able to work 3 days a week, between Monday and Thursday, totaling around 10-15 hours weekly
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit

Responsibilities

  • This will be an internship focused on Prepaid Billing implementations
  • This position has a moderate level of customer interaction and works closely with the Prepaid/Service, Messenger and SmartHub groups as well as software developers in resolving issues and implementing projects
  • Strong communication skills both internally and externally with proper documentation, organization and critical thinking are key to this position
  • Provides superior customer guidance to internal and external customers in all encounters
  • Utilize project management skills to help configure prepaid implementation projects and manage member expectations on functionality
  • Assists customers in several aspects of application training, and configuration, including troubleshooting and on-going support
  • Responsible for follow-up with members on Cases and Case tasks being researched by various groups
  • Responsible/Assist for email communication with external customers
  • Prepares Cases for and follow-up to resolution
  • Follows up with customers on recommended changes or resolutions Cases waiting on customer response
  • Follow up with Member/Customers on requests and procedures
  • Gather, maintains and audits Member information in the configuration database
  • Utilizes all project tools
  • Conveys customer feedback to product development staff as appropriate (Prepaid CRB)
  • May be called upon to assist in other implementation areas
  • May be called upon to participate in testing of new product development or enhancements and documentation
  • Assist in reviewing system and training documentation
  • Other duties as assigned

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