IT Help Desk Intern

Brewer Science•Rolla, MO

2 days ago

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Must be a current student pursuing a degree in Computer Science, Computer Engineering, Information Science & Technology or relevant major

Immediately: employee assistance program, paid leave (including community service, wellness breaks, and other special leave)
Internship/Co-op/Temp Role Extending 90 days or more: medical, dental, and vision

Provide IT support to employees in response to requests and create documentation
Participate in planning, design, documentation, and assembly of IT systems and infrastructure
Under general supervision, answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, trouble tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Documenting and reporting issues presented to the Help Desk; accountability for reported "Level One" issues, and responsibility for escalation of "Level Two" issues
Documenting procedures for setup, installation, maintenance and repair of systems under the control of the IT Division
Conduct hardware and software inventory database setups, installations, upgrades, maintenance and reporting
Setup and installation of computers and other electronic equipment
Clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed
Assist in inventory management for IT related devices, organization of the Help Desk and IT storage areas, and electronic recycling
Protects organization's value by keeping information confidential
Strong desire to grow and enhance skill set
Willingness to accept other duties as assigned

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